FAQ

Frequently Asked Questions

Find answers to common questions about Zap 99

General

What is Zap 99? +

Zap 99 is an online math puzzle platform where you can purchase game packs and solve mathematical puzzles to earn exciting coupons. Our puzzles are designed to challenge your brain while offering rewards for your performance.

How do I get started? +

Getting started is easy:

  • Create a free account on our website
  • Purchase a game pack for Rs. 495 (contains 5 puzzles)
  • Start solving puzzles and earn coupons!
Is Zap 99 free to use? +

While the platform is free to browse, you need to purchase game packs to play puzzles and earn coupons. Each pack costs Rs. 495 and contains 5 math puzzles.

Game Packs & Pricing

How much does a game pack cost? +

Standard Pack: Rs. 495 for 5 math puzzles

This includes all taxes. You get one complete game pack with 5 different math puzzles to solve.

What happens after I complete a pack? +

Once you complete all 5 puzzles in a pack:

  • If you win all 5: You receive 5 coupons worth Rs. 1000 each
  • If you fail any puzzle: You receive 1 consolation coupon worth Rs. 500
Can I play puzzles individually? +

No, coupons are issued only after completing all 5 puzzles in a pack. This ensures fair play and gives you the opportunity to win the maximum reward of Rs. 5000 (5 x Rs. 1000 coupons).

Do I need to complete a pack in one session? +

You can take your time to solve each puzzle. Your progress is saved, and you can return to complete the remaining puzzles at your convenience.

Coupons & Rewards

How do I earn coupons? +

Coupons are earned based on your performance:

Win All 5 Puzzles: 5 coupons x Rs. 1000 = Rs. 5000

Fail Any Puzzle: 1 coupon x Rs. 500 = Rs. 500

Coupons are issued only after completing the full pack of 5 puzzles.

When will I receive my coupons? +

Coupons are issued immediately after you complete all 5 puzzles in a pack and results are verified. The coupons will appear in your account dashboard.

Do coupons have an expiry date? +

No, all coupons have lifetime validity. They do not expire and you can redeem them whenever you want.

Where can I use my coupons? +

Coupons can be redeemed exclusively on our online ecommerce store. Browse our wide range of products and use your coupons to get amazing deals!

Can I combine multiple coupons? +

Each coupon can be used separately for different products. You can also save them up to use on higher-value items later.

Account & Payment

What payment methods do you accept? +

We accept:

  • Credit Cards & Debit Cards (Visa, Mastercard, RuPay)
  • UPI (Google Pay, PhonePe, Paytm)
  • Net Banking
  • Digital Wallets (Paytm, Amazon Pay)
Is my payment information secure? +

Yes, all payments are processed through secure, encrypted payment gateways. We do not store your payment details on our servers.

Can I cancel my purchase? +

You can request cancellation within 24 hours of purchase, provided you haven't started playing any puzzles. Once you begin playing, the pack is considered activated and cannot be cancelled. Please refer to our Cancellation & Refund Policy for details.

Technical Support

What if I face technical issues while playing? +

If you experience any technical difficulties:

  • Try refreshing your browser
  • Clear your browser cache
  • Contact us at support@zap99.com with details
  • Our team will assist you within 24 hours
How can I contact customer support? +

You can reach us through:

  • Email: support@zap99.com
  • Phone: +91 98765 43210
  • Hours: Monday - Friday, 9:00 AM - 6:00 PM